At bom188, we believe gaming should be fun — a form of entertainment, not a source of stress or financial hardship. Our responsible gaming program gives every member the tools, knowledge, and support needed to keep gaming a positive experience.
bom188 takes responsible gaming seriously — not as a regulatory checkbox, but as a core part of how we operate. We serve millions of Indonesian players across Jakarta, Surabaya, Bali, Bandung, Medan, and beyond, and we recognize that our platform has a direct impact on real lives and real families.
Our responsible gaming framework is built around three principles: prevention, intervention, and support. We design our platform to make healthy play the easy default, we monitor for signs of problematic behavior and intervene proactively, and we connect members who need help with qualified support resources.
This page outlines every tool and resource available to you. We encourage all members to read it fully — whether you are playing casually or if you have concerns about your gaming habits.
All responsible gaming tools are free, immediately effective for limit reductions, and accessible at any time through the live support team or your account settings.
Set a maximum amount you can deposit into your bom188 account on a daily, weekly, or monthly basis. Limit reductions take effect immediately. Increases require a mandatory 24-hour cooling-off period to prevent impulsive decisions.
Define the maximum amount you are comfortable losing within a set period. Once your loss threshold is reached, betting is automatically suspended for the remainder of the limit period. You decide what you can afford to lose before you start playing.
Cap how long you play in a single session. When your limit is reached, you will be logged out automatically. You can also enable on-screen reminders that display your current session duration and net result at regular intervals of your choosing.
Take a short break from gaming without fully closing your account. Time-out periods range from 24 hours to 30 days. During a time-out, your account is locked for all gaming activity but you can still withdraw any remaining balance.
Request a formal self-exclusion for a period of 1 month to 12 months, or permanently. Once active, your account is fully suspended, all promotional communications are halted, and re-registration is blocked for the duration. Permanent exclusions cannot be reversed.
Enable periodic pop-up notifications during gaming sessions that show exactly how much time you have spent playing and your net win or loss for the session. These honest check-ins help you make informed decisions about whether to continue or stop.
| Tool | Available Periods | Takes Effect | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (reductions); 24 hours (increases) | Available |
| Loss Limit | Daily / Weekly / Monthly | Immediately (reductions); 24 hours (increases) | Available |
| Session Time Limit | Per session (custom minutes/hours) | Immediately | Available |
| Time-Out | 24 hours / 7 days / 14 days / 30 days | Immediately | Available |
| Self-Exclusion | 1 / 3 / 6 / 12 months or Permanent | Immediately | Available |
| Reality Check | Every 15 / 30 / 60 minutes | Immediately | Available |
How to Activate: All responsible gaming tools are available free of charge through the bom188 live chat support team, available 24/7. Contact our Indonesian-speaking agents and request any tool — it will be applied to your account within minutes. We will never question your reason for requesting a limit and will never try to talk you out of it.
Problem gambling rarely announces itself. It tends to develop gradually, and many people do not realize they have a problem until significant harm has already occurred. Knowing the early warning signs can help you — or someone you care about — get help sooner.
Spending more money on gambling than you originally planned, or more than you can afford to lose.
Chasing losses — continuing to bet in an attempt to recover money already lost in a previous session.
Feeling restless, irritable, or anxious when not gambling, or when attempting to cut down on play.
Lying to family members or friends about how much time or money you spend on gambling.
Borrowing money, selling possessions, or taking loans to fund gambling activity.
Neglecting work, family, or personal responsibilities because of time spent gaming.
Gambling to escape personal problems, stress, depression, or feelings of loneliness.
Making repeated unsuccessful attempts to reduce or stop gambling on your own.
If you recognize two or more of these signs in your own behavior: Please reach out to bom188 support immediately to activate a time-out or self-exclusion. You can also contact a professional counseling service. Taking action early makes recovery significantly easier.
Answering these questions honestly takes less than two minutes and can give you a clearer picture of your relationship with gambling. There are no right or wrong answers — this is for your own reflection only.
Ask yourself: In the past 12 months, have you ever…
Bet more money than you could comfortably afford to lose in a single session?
Needed to bet increasing amounts of money in order to feel the same level of excitement?
Gone back to win back money you had previously lost (chased your losses)?
Borrowed money or sold something to get funds for gambling?
Felt that you might have a problem with gambling at any point?
Had people around you criticize your betting, or felt that you caused them harm by gambling?
Hidden your gambling activity from family members, a partner, or your employer?
Felt that gambling is causing financial stress, relationship problems, or health concerns?
All "No" answers? That is a great sign. Keep it that way by using bom188's limit tools as a proactive safeguard — not just a reactive measure.
One or more "Yes" answers? Please consider activating a cooling-off period or contacting our support team today. Seeking help is a sign of strength, and the sooner you act, the easier it is to regain control.
Requesting a self-exclusion at bom188 is straightforward and confidential. Our support team processes all exclusion requests with the utmost professionalism and without judgment. Once a self-exclusion is active, it cannot be reversed before the chosen period ends — this is by design, to give the measure real protective force.
During a self-exclusion period, bom188 will also suppress all promotional emails, SMS messages, and push notifications sent to your registered contact details. If you receive any marketing communication after your exclusion is active, please report it to support immediately.
Permanent Exclusion: A permanent self-exclusion is irreversible. Any remaining account balance at the time of the request will be reviewed and returned to your verified payment method. Please confirm your withdrawal details before requesting a permanent exclusion.
Reach out via 24/7 live chat or email at [email protected]. Identify yourself as a registered member and state that you wish to request a self-exclusion or cooling-off period.
Our agent will verify your identity using standard security questions tied to your account. This step protects your account from unauthorized exclusion requests by third parties.
Select the duration that feels right: 1 month, 3 months, 6 months, 12 months, or permanent. There is no pressure to choose any specific option — our agents are there to assist, not to persuade.
Your account will be suspended within minutes of your confirmed request. You will receive a written confirmation by email. Your account cannot be used for betting or depositing during the exclusion period.
If your account has a remaining balance at the time of exclusion, contact support to process a final withdrawal to your verified bank account or e-wallet before the account is fully locked.
We encourage all members who self-exclude to consider professional counseling resources. Exclusion removes access to the platform; professional support addresses the underlying patterns that led to the decision.
bom188 enforces a zero-tolerance policy toward underage gambling. All members must be at least 21 years of age to register an account and must verify their age before their first withdrawal is processed.
Every member must submit a valid government-issued ID (Indonesian KTP, passport, or equivalent) confirming they are 21 years of age or older. Our KYC process is handled by an accredited third-party verification provider.
Any account found to belong to a person under 21 years of age will be immediately and permanently closed. Any associated balance will be forfeited and all personal data will be deleted in line with our Privacy Policy.
Parents and guardians are encouraged to use internet filtering software to restrict access to gaming websites for minors in their care. We recommend keeping devices, passwords, and financial credentials secure and out of reach of children.
Zero Tolerance: Any adult member found to have knowingly allowed a minor to access their bom188 account will have their account permanently closed and may be reported to the relevant authorities. Protecting minors is a non-negotiable commitment at bom188.
If gambling is causing distress, financial hardship, or relationship difficulties, confidential help is available. bom188's own support team is always a first point of contact, and professional resources are accessible to all Indonesian members.
Our 24/7 live chat is staffed by Indonesian-speaking agents trained in responsible gaming procedures. Contact us at any time to activate limits, request a time-out, or discuss your options confidentially.
Send a responsible gaming request directly to our dedicated support address. All responsible gaming inquiries are treated with strict confidentiality and handled by our specialist team within 24 hours.
Certified counselors and mental health professionals specializing in behavioral addictions are available throughout Indonesia. Speaking with a professional is a confidential, judgment-free step toward recovery.
Talking to someone you trust — a family member, close friend, or spiritual advisor — can be a powerful first step. You do not have to face this alone; a support network makes recovery significantly more sustainable.
Reaching Out Works: Research consistently shows that people who seek help for problem gambling — whether through a platform's own tools, peer support, or professional counseling — achieve significantly better outcomes than those who try to manage alone. Taking the first step is the hardest part, and bom188's team is here to make that step as easy as possible.
The vast majority of bom188 members enjoy the platform responsibly as one part of a balanced lifestyle. These practical guidelines help keep it that way.
Decide in advance how much you are willing to spend, and treat it as the cost of entertainment — not as an investment or income source.
Never count on winning. Odds favor the house over time. Any winnings are a pleasant outcome, not an expectation.
Step away from the screen periodically. Long unbroken sessions impair judgment and make it harder to stick to your budget.
If you have reached your session budget, stop for the day. Trying to recover losses in the same session is the most common pathway to problem gambling.
Playing to escape anxiety, grief, or emotional problems is a warning sign. Gaming works best as leisure, not as a coping mechanism.
Maintain hobbies, social connections, physical activity, and family time alongside your gaming. A varied lifestyle is the best safeguard.
If you have any concerns about your gaming habits — however small — reach out to the bom188 support team today. We are here 24/7 and always on your side.